FAQ.

Unlovable jewelry is designed, cast, and finished by hand. Each piece is unique and may vary slightly from images. 

About the metals

All Unlovable pieces are made to order in antiqued sterling silver and bronze. These metals are 100% recycled, conflict-free, and contain no nickel, cadmium, lead, or bismuth.

Although nickel is often the primary culprit for allergies, any of these metals may cause a skin reaction. Returns and exchanges will be honored for allergic reactions. However, please note that bronze occasionally causes green marks on skin. This discoloration is harmless and can be prevented or minimized by avoiding water while wearing your jewelry. 

A comparison of metals, left to right:  white bronze, bronze, sterling silver, brass.

 
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(White bronze and brass available as custom orders only)

About metal finishes

Each piece is finished by hand and as such will vary slightly from the images pictured. 

By default, bronze and sterling silver pieces come in a matte oxidized finish (see above), although other finishes are available upon request. This antique finish will wear naturally with age, giving each piece its own unique character. To help preserve the finish on your jewelry, remove pieces before showering, swimming, or washing your hands.

Custom orders

If you wish to order an existing design in a metal not currently offered, please email unlovablejewelry@gmail.com. However at this point in time custom designs are not possible. Please join the mailing list or follow @unlovablejewelry on Instagram for updates on custom design in the future.

Rush orders

Items may be made to order or ready to ship. Please check the listing carefully! Made to order jewelry can take 6-10 weeks to ship.

If you need your order sooner, please email unlovablejewelry@gmail.com before making a purchase. Rush orders may be possible in certain circumstances.

Returns & Exchanges

All purchases are final sale, with the exception of flawed items, incorrect orders, and allergic reactions.  If upon receipt you find a flaw in your item or an item different from what you ordered, please email unlovablejewelry@gmail.com within 3 days to arrange for an exchange.

As Unlovable jewelry is nickel-free, allergic reactions are unlikely. If you do experience a reaction, please email as soon as possible to arrange for a return or exchange.

Please choose your ring size carefully as these pieces are custom made and cannot be returned or exchanged due to incorrect sizing.  

Shipping

Orders will be shipped with tracking via USPS first class mail. If you would like to insure your package or expedite shipping, please email prior to ordering.

International orders may incur customs or import charges upon entering the destination country. Any additional customs charges are the responsibility of the recipient.